FAQ

Most frequent questions and answers

If the mistake was on our part then yes! We provide the service of print proofs/samples prior to following through with your order. If you had received a proof and the final batch did not have the same quality, we will reprint your products at no extra change. If the error is in the art work file then we will offer you discount on the next run.

Pickups are available at our shop located at 4086 Dominion St, Burnaby, BC V5G 1C3. Please make sure your order is ready before visiting our office or give us a call at: 778-886-3393. We are open 7 days till late. After hours available by request.

Depending on the shipment option you selected at the checkout, you may or may not receive a tracking code for your delivery.

We accept Cash, Certified Checks, Interac E-Transfer, Visa, Mastercard & Amex

After the order has been placed, we will contact you via phone or email to confirm that you are satisfied with your order or proof.

Yes you may! To ensure the highest quality and peace of mind, we are more than willing to provide proofs prior completing your order. If you’re unsatisfied, you may choose to cancel or readjust your order.

Fees for design work are dependent on the size and complexity of the project. For example, a “minimalistic” black and white business card design would be much cheaper than a nightclub large sized poster. Please feel free to give us a call for quotes.

Our professional in-house designers are always of assistance in order to make your idea blossom to life. For these custom services, we would like to ask you to give us a call or email so that we can discuss what is it that you are looking for. Our designers will send you multiple samples and you can choose which versions you like the most.

We are an umbrella company of Third Eye Pro a multimedia boutique offering a wide range of services from branding, graphic design, web and app development, video production and editing, photography and virtual tours! Visit us online at www.thirdeyepro.ca for more details.